Support

For a fault to be fixable, please say if you can:

• the device (iPhone, iPad, Mac) and its system version;
• the version of Riskelo US — it is at the foot of the in-app manual;
• the board and the game mode;
• what you were doing just before.

The full manual is inside the app and answers most questions of rule: the Manual button on the home screen, or the question mark in the top bar during a game.

Frequently asked

Do I need an internet connection?

No. All six thousand questions are inside the app. Nothing is ever downloaded.

Is there advertising?

None, anywhere, ever.

Are there in-app purchases?

Yes — seventeen optional question packs. The base game is six subjects and 2,400 questions, and it is complete without buying anything. The packs add 3,600 more.

How do I stop a child buying a pack?

Settings ▸ Screen Time ▸ Content & Privacy Restrictions ▸ iTunes & App Store Purchases ▸ In-app Purchases ▸ Don't Allow. Or turn on Ask to Buy for the child's account in Family Sharing.

I bought a pack and it is not there.

Open the packs screen and use Restore purchases, signed in to the same Apple Account that bought it. Purchases follow the account, not the device.

Someone at my table has a pack I do not own.

Then you play it too. At a multi-device table it is the host's packs that are in play, for everyone. That is deliberate, not a bug.

Do I need an account?

No, and there is none. Nothing is asked for, nothing is sent.

Which devices?

iPhone and iPad on iOS 17 or later, Mac on macOS 14 or later. It is the same app, and the board fits itself to the screen.

What language?

English — the questions as well as the interface. A separate French app, Riskelo, exists with its own questions. They are two different apps: purchases do not carry across, and a French device and an American one will not find each other at a table.

Do my games sync between my devices?

No. Each device keeps its own games, locally. There is no server, so there is nothing to sync.

How do I erase my games?

Deleting the app erases everything: the game in progress, the library and the saved turns. Nothing is left anywhere else.

I lost the game I was playing.

It is saved at every move and whenever the app goes to the background, and Resume game appears on the home screen as soon as there is one. If it is gone, the library (Saved games) keeps one snapshot per turn: open the game and pick up at the turn you want.

A question has the wrong answer.

Send me the exact wording — the app has no report button, but every error reported is corrected in the next version.

Is it suitable for children?

Yes. The Easy questions setting is there for that, and the machine's knowledge can be turned down as low as 35% correct answers so a first game is winnable. The app is rated 4+.

Two things worth knowing as a parent: there are in-app purchases (see above for turning them off), and the History and Geography questions name war, slavery and genocide the way a school textbook does — as facts in a multiple-choice question, never depicted.

The clock is too short.

It starts at fifteen seconds and tightens each time the same territory is attacked again in one turn. That is what replaces the randomness of the dice: pressure, rather than luck. Turning down the machine's level gives you easier questions rather than more time.

Troubleshooting multi-device play

Two to four devices, one per player, over the local network. If they do not find each other, in this order:

1. Wi-Fi on at both ends, and both devices in the same room. A cellular connection alone will not do it.
2. Accept the local network permission. If it was refused, turn it back on in Settings ▸ Riskelo US ▸ Local Network.
3. Swap the roles. Have the device that was looking open the table instead. This is the usual remedy: it only takes one of the two to succeed in calling.
4. Check both apps are the American one. Riskelo and Riskelo US advertise different services and will not see each other, by design.
5. Some guest and corporate Wi-Fi networks block devices from talking to each other. On one of those, use a personal hotspot, or turn Wi-Fi off on both and let the devices link directly.